Planet Toys Refund Policy
Effective Date: 11/8/2023
Thank you for choosing Planet Toys for your toy shopping needs. We value your satisfaction and want to ensure a hassle-free return process in case you are not entirely happy with your purchase. Please read our refund policy carefully.
1. Return Eligibility
You may initiate a return request for any product purchased from Planet Toys within 30 days of the delivery date. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when it was received.
2. Return Process
To start a return request, please follow these steps:
- Contact our customer support team by sending an email to [email protected] with the subject line “Return Request – [Your Order Number].”
- In your email, provide the following information:
- Your full name and contact information
- Order number
- The reason for the return
- A clear photo of the item you wish to return
3. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received and processed efficiently. Planet Toys will not be responsible for any lost or damaged returns during transit.
4. Refund Processing
Once we receive your returned item and inspect it, we will process your refund. If the return is approved, a refund will be issued to your original payment method within 5-7 business days.
5. Non-Returnable Items
Please note that the following items are non-returnable:
- Gift cards
- Customized or personalized items
- Items not in their original condition or packaging
- Items damaged or missing parts due to customer mishandling
6. Contact Information
If you have any questions or need further assistance with your return, please don’t hesitate to contact our customer support team at [email protected].
7. Policy Updates
Planet Toys reserves the right to modify or update this refund policy. Any changes will be reflected on our website, and the effective date will be updated accordingly.
By making a purchase on Planet Toys, you agree to and acknowledge the terms and conditions of this refund policy.
Thank you for choosing Planet Toys, and we appreciate your business. We are committed to providing you with quality products and excellent customer service.
Customer Care Team